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Account Management

Client Administrators determine who in their company has access to information. What they have access to, and what they may do with the information (permissions).

All actions, document access, communication and processes are logged, driving accountability down to specific users.

Quotes

Clients can build their own quotes according to predetermined pricing algorithms.

Quote requests for special products, or volumes and other circumstances can be submitted.

Quote to order conversion and processing.

Orders & Deliveries

Orders can be placed by any customer-approved representatives or employee. Orders can be managed directly with the interested party or specific salespeople.

Delivery schedules, updates, and notifications within the client zone, which changes triggering instant notification.

Support & Queries

A Ticketed Support System ensures that queries are resolved quickly, by routing the query directly to the most appropriate person from the start.

Logged support also ensures objective accountability which improves workflow processing.

Document Management

Manage the security of your information by managing the document storage directly, with access logged to provide insight into how your clients work with your information.

When documents are updated, users are notified without having to distribute new documents.

Messages & Chat

Bring all customer communication across all platforms including email, WhatsApp and other messaging services, together in one secure interface.

Share communication with relevant team members, while ensuring company ownership over client engagements and contact.

Are we too reliant on email?

Email has become such an important part of our daily business lives that it has become difficult to think of life without it. We use it for internal communication between colleagues and for external communication between customers, suppliers, and vendors, and yet very few people think twice about the emails they fire off throughout the day, or the attachments that frequently go along with those messages.

Despite the prevalence and utility of email, it is not necessarily the method for sharing important or sensitive documents. Although email security has improved, it is far from being a secure means of transmitting important information.

An email does not simply go from the sender to the recipient instantaneously. In fact, most emails have to travel across multiple networks and servers before arriving in their intended audience’s inbox. These pause points expose emails to attack, usually due to unsecured networks, vulnerable servers, and the people savvy enough to hack them. Moreover, because email messages generally aren’t encrypted, hackers who manage to break into a network or server can easily read those emails, as well as any accompanying attachments.

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In addition, once an email is sent, the sender has no control over what happens to the information after that, because emails are easily forwarded, saved, and printed. Plus, with emails accessible on various electronic devices, the likelihood of unwelcome exposure increases. It is possible for a sender’s devices and emails to be compromised, and the recipients are susceptible to theft and intrusion as well.

Although email is a useful and necessary means of communicating these days, there are too many ways that confidential information may be discovered and exploited when sent via email.